Clear answers regarding our single-filer request locks, ₹99 partner verification, dynamic ITR worksheets, and replacement credits.
Our back-office team is available during working hours to assist operators.
Call +91 98765 43210No, never. According to our compliance framework, end customers do not create accounts or manage login credentials. The authorized Partner Agent creates and manages all customer records, uploads documents, and communicates directly on their behalf.
Partner Agents (Jan Sewa Kendra operators, accountants) onboard end clients and submit ITR or GST requests. The internal Filing Team accesses authorized requests, verifies documentation, processes the returns on official government portals, and uploads the verified acknowledgements.
All service prices for ITR Filing, GST Registration, and GST Return Filing are centrally governed and updated by the Super Admin in the database. Live prices are transparently displayed without hidden portal surcharges.
The ₹99 fee is a mandatory, one-time identity and security verification fee for new Agent sign-ups. After paying and completing Fast2SMS/SMTP OTP verification, the application is queued for Super Admin review before account activation.
No. An agent account remains in a Pending status until the Super Admin formally reviews and approves the registration. Once activated, full access to customer intake and tax services is unlocked.
Never. Every customer profile and filing application is strictly isolated by the Agent ID. No partner can view, query, or edit applications submitted by another agent.
To prevent conflicting edits and duplicate submissions, an ITR or GST request can only be opened and processed by one Filing Team executive at a time. While locked, other employees cannot access the sensitive PAN or banking details of that customer until the lock is released or times out.
Our ITR form offers independent Yes/No selectors for Salary Income, Business/Other Income, and Capital Gain Transactions. Selecting "Yes" dynamically activates required fields and conditional document checklists (such as Form 16, Balance Sheets, or Capital Gain Statements).
An ITR is only marked as "Filed Successfully" once the Filing Team uploads verified official government evidence (such as the ITR-V Acknowledgement) along with the assigned filing date and executive attribution.
We do not operate deadlocked refund queues. If an issue is verified and approved by the Super Admin, the platform issues an authorized Replacement Service/ITR Credit. The Agent can immediately apply this credit toward filing another eligible request.
Agents have a dedicated "Raise Complaint / Request" desk. Enter the ITR request number, customer name, reason, and optional screenshots. The back office reviews the request with distinct statuses: Pending, In Review, Resolved, or Closed.
The portal supports server-side verified payments via Razorpay and Cashfree with strict signature checks, ensuring every transaction is tamper-proof and immediately tracked.